Whether it’s Christmas Day or 4:00 am on a Monday, our concierge agents are on standby24 hours a day, 7 days a week, 365 days a year. Lux & Lumen members have the option of reaching our concierge team through a variety of different ways: local telephone, toll-free telephone, e-mail, online through our website or via our custom mobile application. Life happens and time is a premium – make the most of both.
What separates Lux & Lumen from its competitors is our focus on customer satisfaction and involvement. Our concierge agents don’t just handle your requests reactively, they also build your custom profile as you continue to use our services. We take note of your favourite nightlife venues, music, food, etc. andlook out proactivelyfor private events, sales, and opportunities which you might be interested in. This service is included with all memberships and is what truly sets us apart.